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Service Titan Software Reviews From A User

Service Titan Software Reviews From A User

In this post about the Service Titan software reviews, I will show you a platform used to manage all types of business services in one place.

Thousands of companies from different industries services: electricity, garage door, landscape, pest control, plumbing, and lots more use this platform to generate more revenue. 

I will give you all the information you need to know about Service Titan and how it can help you take your business to the next level of success. 

The General Overview

  • The Name: ServiceTitan.
  • Release Date: 2013.
  • Headquarters: Glendale, Southern California in the USA.
  • Used as: All in one business service management software.
  • Pricing: You must first fill in a form to get a demo and quote.
  • Customer Rating: 9.2 out of 10.

What Is Service Titan Software?

Service Titan is software used to manage in-field activities of your service business in one place and provide the best customer satisfaction.

This platform is available on all devices and provides full GPS support to make things easier for users.

Your technicians can use the Service Titan app to complete the assigned jobs.

You will schedule various on-field tasks, dispatch technicians to execute them, and get automatic job status updates to see if everything was done correctly.

Your customers will also follow up to see if the technicians are really doing the assigned jobs as required and at the right time.

Once they are happy with the services rendered, you will make invoices, send them and collect payments.

The system will generate automatic reports that you can use to check if your business performs as planned in terms of sales and profits.

ServiceTitan also offers many other benefits, including analyzing and showing you the area of your business that needs some improvements.

It can, for example, be that your staff need specific training development, that some marketing channels do not drive enough new customers to help your business keep running profitably, etc. 

Service Titan Key Features

I will not talk about all Service Titan features because they are too many. I will only describe a few and show you how to learn about the others easily.

Call Booking

Your current and future clients can use this feature to book more jobs. It will also help your in-field employees to execute the tasks at the best customer satisfaction.

Integrating call booking in your marketing funnel can help your business grow fast.

You will see in real-time the people who make calls to get in touch with them right away.

This feature will also enable you to schedule appointments to discuss the new opportunities that arise and take advantage of them.

Also, customers can use this feature to book jobs directly from your website.

They will automatically see the available dates and times and choose the most convenient for your technicians to execute the booked jobs. 

Marketing Tools 

In addition to the call booking, Service Titan also integrates other marketing tools to help you promote your business constantly, generate more prospects and sales.

These marketing tools will rank your various advertising campaigns, show the revenue they generate and help you know what works and what doesn’t.

Such monitoring will also enable you to adjust your advertisement to avoid spending your money unnecessarily and get a good return on investment.

Job Scheduling and Dispatching

Once you have secured a few service delivery contracts, the next step will be to plan the execution of the work within the timeframe to satisfy your customers and maintain trusting relationships with them.

In this regard, the owners of ServiceTitan have designed the tools to help you schedule jobs and dispatch your technicians on the ground easily.

A calendar will give you an overview of all your business’s scheduled jobs.

You will then leave them as they are of make adjustments depending on your employees’ availability.

A dispatch board with a GPS will also help you to track your technicians in the field and stay in touch with them at any moment.

Billing and Payments

With the Service Titan invoicing tools, you will bill your customers for the jobs done and send invoices electronically with a simple push-button for payment.

You can send invoices individually to each customer or do it in batches to save time.

Your clients will automatically receive invoices in their email addresses.

To help you collect payments easily, this software integrates with the common credit cards, checks, etc.

It also integrates easily with other business management tools such as Quickbooks accounting software to help you streamline all your accounting and financial transactions in real-time.

Analytics and Reporting Tools

This part includes the tools to track your business’s performance at any time.

You will know where you are heading and what you need to adjust to make your company more successful.

Analytics tools will track the generated revenue, recurring memberships, daily, weekly, monthly trends, etc.

You can also sort all your business’s transactions by date, unit location, types of services, and many other criteria.

In a few words, the analytics and reporting tools will give you insights into your business at any time.

Knowing the performance of your company will help you to improve, and make it more competitive.

Who Can Use Service Titan?

All services companies can use the Service Titan software to manage the activities on the ground effectively and better serve their clients.

You can use this platform to run a company in the construction, electricity, franchise, garage door, plumbing, septic, or any other industry profitably. 

Service Titan Pros and Cons


  • This software has the features and tools to manage your in-service business in one place and improve the customer experience.
  • Service Titan is a cloud-based platform, meaning that you can access it from anywhere.
  • You can use this software to manage any service business, no matter the size.
  • This platform integrates easily with other business management services, including payment gateways and accounting solutions.
  • It is easy to learn and use; you will get acquainted in no time.
  • The owners offer extensive educational resources and good customers support.


  • Service Titan has so many features that can be challenging for new users.
  • Its website doesn’t show the cost to use it. You must first fill in your email address and request a demo.

Service Titan Pricing

There are three plans to choose from: Starter, Essentials, and the Works.

Each subscription plan has its specific advantages, but I will no go further to explain them.

You can use the link below to request a demo. The owners will give you the details of each plan and the associate pricing. 

The Final Words

This is the end of the Service Titan software reviews. This article contains detailed information about this platform, and I hope that you will like it.

From the figure above, we can see that many users say that this software has helped them simplify the management of their technicians on the ground.

It also allows gaining more time to devote to other aspects to grow a given service business further.

There is no better thing than having at your side the tools to see immediately the customer who calls you to request a service, schedule, and dispatch employees to execute the works and follow them in real-time.

Service Titan will also enable you to bill customers for the services rendered, get paid quickly to avoid running out of cash flow and give you many other benefits. 

I also advise you to read the Homebase Review that shows the best free employee scheduling app.

Thank you for reading this review. I will be happy to read your comment at the bottom of this page and reply quickly.

2 thoughts on “Service Titan Software Reviews From A User”

  1. I find this software great. It is fascinating to have a tool with so many features to help you manage all aspects of your business in one place. 

    I don’t have a business yet, but I will share this review with my brother, who has a plumbing company with a dozen employees. 

    Thank you for sharing your review with us.

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