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Podium Software Review – The Best Messaging Tools

I feel compelled to share the Podium Software review to make you discover top-rated massaging tools that you can use for all your business’s communications.

We will see the messaging solutions featured in Podium and how you can leverage them to make your company stand out from its competitors.

I will also describe the pros and cons of this communication platform and its pricing structure.

At the end of this review, I hope that you will have a clear understanding of how helpful Podium is for managing your business.  

The General Overview

  • The Name: Podium.
  • Headquarters: Lehi City, Utah in the United States.
  • Industry: Business Communication.
  • Pricing Structure: You must fill a form to request a demo and quote.
  • Customer Rating: 9.6 out of 1O.

What Is Podium Software?

Podium is a business communication company headquartered in the United States, but it also has offices in Australia.

Eric Rea and his partner used the inspiration of his father to found this company in 2014.

At that time, his father was running a tire shop that had many happy customers.

However, a few other clients were not satisfied with the services rendered and were leaving negative reviews about that shop.

From this observation, Eric’s father called and asked him to design a tool allowing customers to leave positive reviews.

Both partners worked hard to design the messaging tools that have helped solve his dad’s business problems and those of other local businesses.

Since the inception of the Podium messaging tools, this company owners have made it so successful that it is currently a multi-product platform.

Over 100,000 businesses use this software. It has helped them to generate more than 17 million interactions, and the number keeps increasing.

We will see in the following paragraphs its various communications solutions and how your business can benefit them to become more competitive on the market.

Podium operates in the same industry as Versium REACH that helps businesses in Canada and the United States gain more leads and make more sales. 

Podium Key Products 

This platform offers the following products and solutions:

Customer Reviews

Business owners use this feature to gather more reviews about their products and services.

It will help you gain more trust from your current and future customers.

You can ensure to get such reviews on a constant flow because the designers of this software have automated the entire process.

It will be better to interact with your clients by responding to their reviews and solving their problems as quickly as possible.

Such interactions will increase your company’s reputation. The Podium analytics tools will show its reputation’s health at a glance regularly.

Customer Feedback

In addition to the reviews, you can also use customer surveys to gather more opinions from your target market?

They will enable you to know what customers think about the products or services you offer them.

Podium surveys are easy to set up. All you need to do is send text messages to your customers asking them to give feedback about your business.

Most of them will typically answer in no time, which can help you to improve the products offered or services rendered.

You will overview what works and what you need to fix to make your customers stay loyal.

Teamchat Tools

The idea behind these tools is to ease the direct communication between your team members and your customers.

You will offer your clients the necessary support or any other essential information about your business quickly.

Podium Teamchat can also help you to gain more leads and turn many of them into real clients.

This will undoubtedly positively impact your business’s growth and success.

You will efficiently manage all your internal communications within the Podium easy-to-use interface.

The Podium automized system will send direct and group messages, pictures, videos, etc., to your current and future clients.

Videochat Tools

You can use the video chat communication tools to provide your customers with top-notch support, especially if they like to interact with people face to face remotely.

The system will first require you to use the Podium Inbox and send text links to clients.

Once your customers click on the provided links, they will connect with you instantly for a face-to-face video chat.

This means of communication can have a significant impact than using text conversations.

They will enable you and your clients to have deeper conversations remotely.

Webchat Tools

Besides the Teamchat and Video conferencing tools, you can also use the Podium Webchat tools to capture leads directly from your website.

Several satisfied customers say that these tools offer higher conversion.

When clients land at your website, they will take some time to see your offers, purchase directly, or return later for buying.

Marketing Tools

This category includes the tools to help you send targeted advertising campaigns messages. Your company will reach the people interested in your offers.

Conversational SMS marketing campaigns have an open rate of 98%, meaning that this advertising method is absolutely a must-use.  

Payments Solutions

In addition to helping you gain more leads, Podium will also enable your customers to pay you conveniently after making purchases.

The system will automatically send the payment links to your customers when they buy from your website and generate customized invoices after payments.

This payment method helps to close more deals than the traditional ones. It will also reengage customers who tend to lose interest in your offers. 

Podium Pros and Cons


  • This software will help your business gain more customer reviews, which will make it more trustworthy.
  • You can use this platform to launch customer satisfaction surveys, gather opinions on what clients think about your business and make the necessary improvements.
  • Podium offers many other communication tools such as Teamchat, Videochat, Webchat, etc.
  • This platform will also allow you to promote your business through text messaging, leading to high opening rates and conversions.
  • Podium payments methods are convenient than the traditional ones. They will entice your clients to stay engaged.
  • There are many positive reviews from the Podium users saying that this platform has helped grow their businesses than they couldn’t imagine.  
  • The owners offer outstanding customer support. You can contact them at any time if you have some questions and get quick answers.


This software’s main con is the lack of information on its pricing structure.

You must first feel a form to request a demo account and a quote. To me, many potential customers will not appreciate such an approach.

It will help if the official website indicates the podium software pricing structure without going through this process.

Apart from this minor observation, Podium is a platform that I recommend you to use.

It integrates the communication and marketing tools you need to make your business stand out from the competition.  

The Pricing Structure

As I was saying right now, the owners of this company don’t divulge the pricing structure on its official website.

You will first need to feel a form to request a demo account and see how it works.

At the same time, the owners will show you the pricing structure so that you can choose a subscription plan tailored to the size and needs of your business.

The owners will charge you based on the number of your locations without hidden fees, unlike some other providers of these kinds of services.

The Final Words

This is the end of the Podium software review that has described this platform and its various business communication solutions in detail. 

I have provided you with all the information I could gather, and I sincerely hope that it will help you run your business efficiently and make it more successful than ever.

It is always better to adapt to the technology that keeps improving and makes the management of your business more user-friendly.

Hundreds of businesses in the United States and many other countries worldwide leverage the podium reputation management tools, and you too can do it.

I also urge you to read the BigCommerce review to get started in the eCommerce industry.

This platform will help you build a highly compelling online store and host it at a great price.

Thank you for reading the Podium review. You can leave a comment or ask questions at the bottom of this page. I will reply as soon as possible.

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