Through the Grasshopper virtual phone system review, I will show you a cloud-based virtual phone system you can use to make and receive calls from anywhere.
All you need to use the Grasshopper phone system is a mobile device or a computer, and of course, a subscription from the provider.
I will describe in detail what Grasshopper is, how it works, its main features and tools.
I will also talk about this system’s pros, cons, available subscription plans, and their respective costs.
The General Overview
- The Name: Grasshopper.
- Used as: Cloud-based virtual phone system.
- Pricing: $29 or $89 a month depending on a business type.
- Customer Rating: 8.7 out of 10.
What Is Grasshopper Virtual Phone System?
Small and medium businesses use Grasshopper as a virtual phone system to send and receive calls at great prices.
This company’s call sending services are available for businesses operating from Canada and the United States only.
Once you subscript to one of Grasshopper subscription plans, you will get a unique local toll-free representing your company, but the system is also compatible with your own number.
You will then start communicating with your customers, business partners, or someone else you want.
The communication can be in text or voice. The system will notify you in real-time in case of voicemails or missed calls.
To summarize, you must go through the following steps to use the Grasshopper phone system:
- Subscribe to one of the paid plans, choose a toll-free number or use your own phone number.
- Download and install the Grasshopper app on your preferred device.
- Follow the given instructions to configure the system.
- Start using the system at your convenience.
If you encounter some challenges all along the process, you can contact customer support. It is available 24/7 for assistance.
You will find that this platform offers the best business management solutions, such as Keap CRM, which provides the top features and tools to the market businesses and helps them make more sales.
Grasshopper Features and Tools
Desktop and Mobile App
The Grasshopper desktop and mobile apps will enable you to access a virtual phone from anywhere, make and receive calls and run your business profitably.
A good WIFI connection and a headset are the main requirements for using these applications.
This feature will allow you to use your Grasshopper business number to send and receive unlimited texts to whoever deals with your business.
This method of communication plays a crucial role in growing a business.
Business texting will help you reach your customers, partners, etc., fast and at the least cost.
You can, for example, use SMS texting to reply to customer inquiries, provide updates on their orders, contact your suppliers, confirm appointments, etc.
This is another essential feature integrated with the Grasshopper software. Its role is to forward or redirect incoming calls to another predefined service or phone number.
You can, for example, use call forwarding to send calls directly to other departments or services within your company, your home phone, partners’ smartphones, etc.
This type of communication will be part of your subscription. The Grasshopper owners will not ask you to pay any other additional fee except the one related to your virtual phone system subscription plan.
WIFI and VoIP Calling
VoIP calling is another feature that many Grasshopper users like. Making calls with the internet is less costly than traditional cellular networks or phone lines.
The Grasshopper VoIP phone system offers more flexibility, especially for small businesses without an important funding budget.
The only requirement to use it is a WiFi connection, a computer, or a smartphone.
If the Grasshopper system detects a poor internet connection, it will automatically direct your call to its normal calling network to avoid interrupting your communication.
A virtual receptionist is cheaper than a human one. Remember that we are talking about small businesses without enough budget to afford an in-house receptionist.
Thanks to the technology, a virtual answering system can handle all your inbound calls as if it was in an in-house receptionist.
You can find below some reasons to use a virtual receptionist for managing communications within your business.
(i) You can use such a system for things that do not require direct human assistance or help, such as taking messages, greetings, directing callers, etc.
(ii) You and your other human resources will have more time concentrating on other aspects to grow your business instead of handling the phone lines.
(iii) A good virtual receptionist system can also improve customer experience by automatically taking care of all calls and answering promptly with professionalism.
(iv) Such a system will always be ready to answer all the incoming calls even if you and your employees are absent from the office ( closing hours, holidays, or weekends).
(v) A virtual receptionist will also help streamline your business’s appointment process and keep all people involved up to date by sending automatic notifications.
(vi). Also, a virtual receptionist will make your business look more professional.
It will impress customers and make them think that your company is serious and worth dealing with.
Grasshopper Pros and Cons
- The system is easy to download, install, configure and use even if you are not tech-savvy or have not used such a platform before.
- Grasshopper includes many features and tools that will ease the communication within your company.
- The subscription plans are tailored to every individual or small business needs compared to most similar providers.
- Your plan will include the necessary business phone system, no matter the price.
- You can use a Grasshopper toll-free telphone number or keep using your own phone number.
- There is no contract requirement meaning that you can cancel your subscription at any time.
- The system will separate your business’s calls from your personal ones and help you to avoid any conflict of interest.
- Good customer support will answer your questions and assist you 24/7.
Some users have wished that this system owner also integrates the video conferencing tools, as is the case for other similar platforms.
Other users have said that the voicemail transcription service needs some improvements.
The Grasshopper owners have listened to them and made the necessary adjustments.
Apart from that, Grasshopper is software I recommend you to use. It offers many benefits at great prices.
The Plans and Pricing
This platform offers plans and pricing for solo entrepreneurs and small businesses. The choice will depend on your category and budget.
Your plan will include the features and tools you need to manage all communications conveniently.
You can use business texting, desktop, and mobile apps, mobile call forwarding, customizable greetings, voicemail, basic reporting, etc.
The two Grasshopper plans are:
- Solo plan: This plan costs $29 per month or $26 if you opt to pay in one yearly installment.
- Business plan: The cost of this plan is $89 per month or $80 if you pay yearly.
You can also switch from the solo to the business plan when your business grows and requires more advanced features.
This platform owners also allow users to cancel their subscriptions if they no longer need to use this software.
The link below will take you to the Grasshopper main website, where you can see the details of each plan and make the right choice.
The Final Words
It is the end of the Grasshopper virtual phone system review. It has provided you with detailed information about this system.
We have seen how using the Grasshopper’s features and tools will ease the communication within your business and help grow it fast.
Thousand of small and medium companies in Canada and the United States use Grasshopper.
You, too, can do the same, especially that this virtual phone system is available at affordable costs.
The owners will give you seven days to use all the features for free; see how Grasshopper works.
At the end of the free trial period, you will upgrade your account to one paid plan. You can also cancel your subscription at any time.
You can also read this article that reviews the best logo maker software.
A logo will make your business stand out from others and help customers always recognize or remember it easily.
Thank you for reading the Grasshopper review. You can ask questions or comment on this page’s bottom. I will get back to you as soon as possible.